There are very few companies on the web which can seamlessly switch between web self-serve and an inbound voice transaction. With most sites, if you’ve just added ten items to your online shopping basket but would like to talk to a live person before completing the order then you’ll most likely have a hard [...]
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As you might have guessed by now Jobe and I are “serial inventors” - always dreaming up new products and concepts. A great way to capture those ideas is through the patent process. It’s always great when one of your patent applications has been granted - this can usually take 3-4 years. [...]
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I’ve long been a fan of the quadrant as a navigation scheme: take all your “stuff” and divide it into four piles. Each quadrant can have a specific theme that allows the optimal organization of that stuff. Let’s take a standard contact (phone, email, IM etc) application - I might choose to assign [...]
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In 2001 we were granted US patent #6,310,944 ‘Method for adding context to communications’ which describes a way for augmenting communications between called and calling parties with context information to help either or both parties decide whether and how to accept or initiate a communications event. This was one of those effortless patents - [...]
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So where are they???
If you Google “Vice president of imagination” you’ll get a dozen results. I was searching for innovation in the VoIP world - looking for anything that was even remotely new and enticing. Since many tech companies talk of the importance of innovation, I thought that there must be a growing [...]
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Last May, at Ottawa’s BarCamp1, I spoke to Rich Loen, co-founder of InGenius about the re-emergence of telephony and how it seemed like VoIP startups were reinventing what we once thought were just ‘cool’ phone features. A lot of those features like the interactive services envisioned for the Vista 350 were dismal failures partly because [...]
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I’d love to see Google implement this feature. The ability to blackball my search results. It seems I often search the web for similar stuff. For instance, if I’m in the middle of learning some new programming language, I might search for help on it. Inevitably, there are a handful of very useful sites and [...]
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Now that’s WOW! Peter Childs is working on video-linking the Ottawa BarCamp with the concurrent Bangalore BarCamp http://barcampbangalore.org/. What a great idea! He’s looking for help to make it happen, so if you’ve got the technology, give him a call!There’s a lot of interesting sessions proposed for BarCampBangalore… Open Source Virtualization; The Open Phone Mobile [...]
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Ok… so I’m happy to be on a Mac because that two button mouse just isn’t paw-friendly.
Yesterday I took Martin Geddes’ Telco 2.0 survey It became clear to me that the 2.0 camp was overconfident. But I’m just a dog… what do I know? In Canada, Rogers is largest wireless provider and biggest [...]
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This morning I offered a presentation to Peter Childs for BarCamp… an informal kitchen talk about products I had worked on that failed miserably - despite great technology! Well - now I find myself in the terrific bitHeads auditorium… so much for the kitchen!
I’ll be talking about three Nortel telecom products that had amazing potential [...]
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