There are very few companies on the web which can seamlessly switch between web self-serve and an inbound voice transaction. With most sites, if you've just added ten items to your online shopping basket but would like to talk to a live person before completing the order then you'll most likely have a hard ...
As you might have guessed by now Jobe and I are "serial inventors" - always dreaming up new products and concepts. A great way to capture those ideas is through the patent process. It's always great when one of your patent applications has been granted - this can usually take 3-4 years. ...
I've long been a fan of the quadrant as a navigation scheme: take all your "stuff" and divide it into four piles. Each quadrant can have a specific theme that allows the optimal organization of that stuff. Let's take a standard contact (phone, email, IM etc) application - I might choose to assign ...
In 2001 we were granted US patent #6,310,944 'Method for adding context to communications' which describes a way for augmenting communications between called and calling parties with context information to help either or both parties decide whether and how to accept or initiate a communications event. This was one of those effortless patents - ...
So where are they??? If you Google "Vice president of imagination" you'll get a dozen results. I was searching for innovation in the VoIP world - looking for anything that was even remotely new and enticing. Since many tech companies talk of the importance of innovation, I thought that there must be a growing ...
Last May, at Ottawa's BarCamp1, I spoke to Rich Loen, co-founder of InGenius about the re-emergence of telephony and how it seemed like VoIP startups were reinventing what we once thought were just 'cool' phone features. A lot of those features like the interactive services envisioned for the Vista 350 were dismal failures partly because ...
I'd love to see Google implement this feature. The ability to blackball my search results. It seems I often search the web for similar stuff. For instance, if I'm in the middle of learning some new programming language, I might search for help on it. Inevitably, there are a handful of very useful sites and ...
Now that's WOW! Peter Childs is working on video-linking the Ottawa BarCamp with the concurrent Bangalore BarCamp http://barcampbangalore.org/. What a great idea! He's looking for help to make it happen, so if you've got the technology, give him a call!There's a lot of interesting sessions proposed for BarCampBangalore... Open Source Virtualization; The Open Phone Mobile ...
Ok... so I'm happy to be on a Mac because that two button mouse just isn't paw-friendly. Yesterday I took Martin Geddes' Telco 2.0 survey It became clear to me that the 2.0 camp was overconfident. But I'm just a dog... what do I know? In Canada, Rogers is largest wireless provider and biggest ...
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