Comments on: The Vista 350 telephone and the birth of SaaS http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/ re-inventing the User eXperience Wed, 17 Mar 2010 06:01:21 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jayne H http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63973 Jayne H Sun, 07 Mar 2010 19:49:50 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63973 I am in need of a power plug for my AT&T 350. Is there any where in the Nashville, Tn. area that I can purchase it or any place on line that I can get one at a reasonable price. Look forward to hearing from anyone. I am in need of a power plug for my AT&T 350. Is there any where in the Nashville, Tn. area that I can purchase it or any place on line that I can get one at a reasonable price. Look forward to hearing from anyone.

]]> By: John D http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63905 John D Mon, 01 Mar 2010 17:00:31 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63905 I need a power unit to plug in my 350. Where can I purchase one or does someone have an extra for sale Thx I need a power unit to plug in my 350. Where can I purchase one or does someone have an extra for sale Thx

]]> By: EK http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63794 EK Tue, 16 Feb 2010 15:01:51 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63794 I opened up a Nortel Vista 350 and I am having trouble reassembling it. Does someone a shematic of what the inside of the phone looks like? I opened up a Nortel Vista 350 and I am having trouble reassembling it. Does someone a shematic of what the inside of the phone looks like?

]]> By: Audrey http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63438 Audrey Thu, 07 Jan 2010 05:13:45 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63438 I am looking for help on making the display on the 350 show the name instead of gibberish. I have had the phone for so many years now & have long ago lost the manual. I did find the manual on line but it makes no referrence to this problem. Can anyone help. Thanks I am looking for help on making the display on the 350 show the name instead of gibberish. I have had the phone for so many years now & have long ago lost the manual. I did find the manual on line but it makes no referrence to this problem. Can anyone help. Thanks

]]> By: Anonymous http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63437 Anonymous Thu, 07 Jan 2010 05:05:56 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63437 Hi Sammy, the red light may be on because the message waiting indicator is stuck on the switch with your telco company. They will have to reset it. Usually happens when you have listened to a message & then made an out going call before the switch reset & when it tried to reset your tel line was then busy. <a href="#comment-63259" rel="nofollow">@Sammy </a> Hi Sammy, the red light may be on because the message waiting indicator is stuck on the switch with your telco company. They will have to reset it. Usually happens when you have listened to a message & then made an out going call before the switch reset & when it tried to reset your tel line was then busy. @Sammy

]]> By: henry http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63306 henry Sun, 27 Dec 2009 03:32:28 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63306 My newtel Screen is broken Or needs to change 350 Module 3 slot....any one can help My newtel Screen is broken Or needs to change 350 Module 3 slot….any one can help

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63260 Mitch Brisebois Sun, 20 Dec 2009 22:52:22 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63260 Hi Sammy, glad to hear you've enjoyed your 350! Not too many consumer electronic products these days would last 10-15 years! Not sure what's up with your light. The phone thinks that an extension is in use. Try unplugging any other phones in the house and see if the light goes off. Vista replacement? Good Question. Few companies have been developing high-end home phones (tragically!) Try Aastra.com for the Vista 390. This is the company that bought the Vista product line from Nortel. Good luck and let us know what you end up buying! Hi Sammy, glad to hear you’ve enjoyed your 350! Not too many consumer electronic products these days would last 10-15 years! Not sure what’s up with your light. The phone thinks that an extension is in use. Try unplugging any other phones in the house and see if the light goes off.

Vista replacement? Good Question. Few companies have been developing high-end home phones (tragically!) Try Aastra.com for the Vista 390. This is the company that bought the Vista product line from Nortel. Good luck and let us know what you end up buying!

]]> By: Sammy http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63259 Sammy Sun, 20 Dec 2009 19:55:11 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63259 Hi Mitch, We've had Vista 350s for over 10 years and we love em. But in the last year they've started to malfunction, the red light is on even after we hang up the phone. Do you know how to fix this? Also, what would you recommend as a good replacement for the 350? Thanks. Hi Mitch,

We’ve had Vista 350s for over 10 years and we love em. But in the last year they’ve started to malfunction, the red light is on even after we hang up the phone. Do you know how to fix this?

Also, what would you recommend as a good replacement for the 350? Thanks.

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63220 Mitch Brisebois Wed, 16 Dec 2009 16:51:54 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63220 The 350 is only a single-line set. One solution is buying a 2-line switching box (they sell for about $10) Search on Amazon or the Source. The 350 is only a single-line set. One solution is buying a 2-line switching box (they sell for about $10) Search on Amazon or the Source.

]]> By: saltyx http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63219 saltyx Wed, 16 Dec 2009 16:36:31 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63219 Can the 350 be connected to 2 separate phone lines? I would like to put my exsisting phone and another line that i use for long distance on the same phone. Can this be done on this phone or do i need additional equipment? Can the 350 be connected to 2 separate phone lines? I would like to put my exsisting phone and another line that i use for long distance on the same phone. Can this be done on this phone or do i need additional equipment?

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63207 Mitch Brisebois Tue, 15 Dec 2009 18:49:40 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63207 On dial-up, you won't have a splitter - so that's not the problem. The Vista 350 hasn't been manufactured for about 10 years. Originally by Nortel, the product line was sold to Aastra. Updated models include the 390 shown here http://www.aastra.com/cps/rde/xchg/SID-3D8CCB6A-4D8B709F/04/hs.xsl/19584.htm It's likely to be much more $ than you paid though. I assume you've checked the cables - making sure the power adapter and line cord are securely plugged in. Perhaps try it on another jack. If you have other phones plugged in on the same line try removing them to see if the problem continues. I can't say this has been a common problem with the 350, although the modem (component that interprets the caller ID) is susceptible to voltage spikes that could occur due to lightning strikes, etc. Then again, if it was damaged, the problem would not be intermittent. On dial-up, you won’t have a splitter – so that’s not the problem. The Vista 350 hasn’t been manufactured for about 10 years. Originally by Nortel, the product line was sold to Aastra. Updated models include the 390 shown here http://www.aastra.com/cps/rde/xchg/SID-3D8CCB6A-4D8B709F/04/hs.xsl/19584.htm

It’s likely to be much more $ than you paid though. I assume you’ve checked the cables – making sure the power adapter and line cord are securely plugged in. Perhaps try it on another jack. If you have other phones plugged in on the same line try removing them to see if the problem continues. I can’t say this has been a common problem with the 350, although the modem (component that interprets the caller ID) is susceptible to voltage spikes that could occur due to lightning strikes, etc. Then again, if it was damaged, the problem would not be intermittent.

]]> By: D-Nay http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63177 D-Nay Mon, 14 Dec 2009 22:27:46 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63177 We are getting internet via sasktel...its dial up. How would I check the splitter and interference? It was refurbished...any idea where I can buy a brand new one? Every website I go to its all refurbished ones. Paid $90 for it. We are getting internet via sasktel…its dial up. How would I check the splitter and interference? It was refurbished…any idea where I can buy a brand new one? Every website I go to its all refurbished ones. Paid $90 for it.

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63175 Mitch Brisebois Mon, 14 Dec 2009 16:49:44 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63175 Is this a used model or refurbished? Could be defective. Only other cause I can think of is interference with a DSL splitter (in case you're getting internet via SaskTel) Is this a used model or refurbished? Could be defective. Only other cause I can think of is interference with a DSL splitter (in case you’re getting internet via SaskTel)

]]> By: D-Nay http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63170 D-Nay Mon, 14 Dec 2009 02:44:51 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63170 I have a Vista 350 phone. It does NOT pick up all of the caller ID's. Sometime it does and others it doesn't register that anyone is calling. Its not just long distance callers but it does this for calls whose names are entered into the directory on the phone. What is wrong with the phone to cause this? We just replaced our old phone with the Vista 350. The old phone picked up all caller Id's no problem, but this one sometimes does and sometimes doesn't. Can anyone help? Thanks! I have a Vista 350 phone. It does NOT pick up all of the caller ID’s. Sometime it does and others it doesn’t register that anyone is calling. Its not just long distance callers but it does this for calls whose names are entered into the directory on the phone. What is wrong with the phone to cause this? We just replaced our old phone with the Vista 350. The old phone picked up all caller Id’s no problem, but this one sometimes does and sometimes doesn’t. Can anyone help? Thanks!

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63118 Mitch Brisebois Tue, 08 Dec 2009 00:29:24 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63118 http://www.telephonegenie.com/customer/product.php?productid=16151&cat=4&page=1 - pretty expensive though. http://www.telephonegenie.com/customer/product.php?productid=16151&cat=4&page=1 – pretty expensive though.

]]> By: Sandy http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-63117 Sandy Tue, 08 Dec 2009 00:14:00 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-63117 I have the old 350 - the 3rd phone down at the top of this page. I had to move a desk and unplug the phone. It sat for a few months and now I cannot find the piece that goes from the phone to the electrical outlet. Any ideas where I can find one? Thanks, Sandy I have the old 350 – the 3rd phone down at the top of this page. I had to move a desk and unplug the phone. It sat for a few months and now I cannot find the piece that goes from the phone to the electrical outlet. Any ideas where I can find one? Thanks, Sandy

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62958 Mitch Brisebois Wed, 25 Nov 2009 19:31:22 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62958 http://www.florenceinc.com/docs/en/Vista350-e.pdf http://www.florenceinc.com/docs/en/Vista350-e.pdf

]]> By: dave http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62942 dave Tue, 24 Nov 2009 19:15:03 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62942 where can i download a user manual? thanks where can i download a user manual? thanks

]]> By: Lynne http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62742 Lynne Thu, 12 Nov 2009 17:18:59 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62742 Thanks Mitch, Yes , I am kind of ok on my computer and will try. Wish me luck. I do have half of them recorded but wanted to do all of them again. I lent my recorder to one of my in laws (kids)and it dissappeared. I may just buy another. Thanks again for your help. Lynne <a href="#comment-62499" rel="nofollow">@Mitch Brisebois </a> Thanks Mitch,
Yes , I am kind of ok on my computer and will try. Wish me luck.
I do have half of them recorded but wanted to do all of them again. I lent my recorder to one of my in laws (kids)and it dissappeared. I may just buy another. Thanks again for your help.
Lynne

@Mitch Brisebois

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62499 Mitch Brisebois Fri, 30 Oct 2009 15:13:54 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62499 Hi Lynne - the messages are stored by the telephone company's voice mail service. I'm surprised you were able to keep them this long! If you are computer savvy, here are some options to download them to your PC.. http://www.soundfeelings.com/free/download_voicemail_messages.htm If not, the simplest way is to record them with a tape player while listening to them on speakerphone. cheers! Hi Lynne – the messages are stored by the telephone company’s voice mail service. I’m surprised you were able to keep them this long! If you are computer savvy, here are some options to download them to your PC.. http://www.soundfeelings.com/free/download_voicemail_messages.htm

If not, the simplest way is to record them with a tape player while listening to them on speakerphone.

cheers!

]]> By: Lynne http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62457 Lynne Tue, 27 Oct 2009 20:06:50 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62457 I have kept messages from my grandkids for 12 years. Every two weeks up they come to be resaved. Is there an easier way to resave them without going through them all or is there a way to archive them?I know I don't have to listen to the whole message to resave. I can't find any info on this or anyone who knows. Help and thanks. I have kept messages from my grandkids for 12 years. Every two weeks up they come to be resaved.
Is there an easier way to resave them without going through them all or is there a way to archive them?I know I don’t have to listen to the whole message to resave. I can’t find any info on this or anyone who knows.

Help and thanks.

]]> By: Mitch Brisebois http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62175 Mitch Brisebois Wed, 07 Oct 2009 21:06:02 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62175 Hello Kai! Thanks. The tone you're hearing may be a CAS (cpe alerting signal) which tells the phone to switch between analog voice and data mode. Could be ADSI services trying to kick in, or call waiting ID... But that is coming from your telco not the phone. I'm impressed that Asterisk has an ADSI feature. Perhaps it's to replicate call management features. ADSI documention is hard to come by unless you buy it from Bellcore. Maybe other SM readers can help. Hello Kai! Thanks.

The tone you’re hearing may be a CAS (cpe alerting signal) which tells the phone to switch between analog voice and data mode. Could be ADSI services trying to kick in, or call waiting ID… But that is coming from your telco not the phone.

I’m impressed that Asterisk has an ADSI feature. Perhaps it’s to replicate call management features. ADSI documention is hard to come by unless you buy it from Bellcore. Maybe other SM readers can help.

]]> By: Kai http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/comment-page-3/#comment-62167 Kai Wed, 07 Oct 2009 05:46:38 +0000 http://sensorymetrics.com/2006/11/08/the-vista-350-telephone-and-the-birth-of-saas/#comment-62167 Wow, I can't believe I came across this post! I have had 2 Vista 350's since they originally came out (1995 I guess?) and they are still my 2 main phones. I have just moved over to an IP PBX system in my house (Asterisk) and I am having a problem where a DTMF tone of some sort seems to be sent down the line during a call. I have yet to fully troubleshoot the problem (it could be the Linksys PAP2T ATA that I'm using), but I'm wondering if there is anything in the phone that would cause a tone to be sent 20-30 seconds after the call has started. Also, is there more information available on programming for the ADSI? I see I have an ADSI option available in Asterisk and it might be fun to play around with. Thanks for making the most beautiful phone ever! -Kai P.S. the screens on both of mine are dying, but I see that new (refurb) units can be had on ebay for about $25. Wow, I can’t believe I came across this post! I have had 2 Vista 350’s since they originally came out (1995 I guess?) and they are still my 2 main phones.

I have just moved over to an IP PBX system in my house (Asterisk) and I am having a problem where a DTMF tone of some sort seems to be sent down the line during a call. I have yet to fully troubleshoot the problem (it could be the Linksys PAP2T ATA that I’m using), but I’m wondering if there is anything in the phone that would cause a tone to be sent 20-30 seconds after the call has started.

Also, is there more information available on programming for the ADSI? I see I have an ADSI option available in Asterisk and it might be fun to play around with.

Thanks for making the most beautiful phone ever!

-Kai

P.S. the screens on both of mine are dying, but I see that new (refurb) units can be had on ebay for about $25.

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