Plaid, Twitter & Sprint: Tweet topples terrible telephone tab
Should Twitter be part of your business? It’s definitely part of Sprint’s.
When Connecticut-based design firm Plaid set out on its summer tour this year, it made a stop in Vancouver. Recently the Sprint bill arrived – with a $1000 roaming charge for that one day spent in Canada. Phone calls to the company asking for fairness didn’t go anywhere, until Plaid’s Darryl Ohrt tweeted about it. He got a tweet back from Sprint and the matter was resolved within a day.
The take away: Darryl is a happy Sprint customer, and now understands first-hand the piracy that makes up Canada’s wireless data providers.
Categories: Business, Mobility, Pirates, User Experience Canadian-data-charges, customer-help-tweets, plaid, Sprint, twitter
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