Plaid, Twitter & Sprint: Tweet topples terrible telephone tab

October 2nd, 2008 by Mitch Brisebois

Should Twitter be part of your business? It’s definitely part of Sprint’s.

When Connecticut-based design firm Plaid set out on its summer tour this year, it made a stop in Vancouver. Recently the Sprint bill arrived – with a $1000 roaming charge for that one day spent in Canada. Phone calls to the company asking for fairness didn’t go anywhere, until Plaid’s Darryl Ohrt tweeted about it. He got a tweet back from Sprint and the matter was resolved within a day.

The take away: Darryl is a happy Sprint customer, and now understands first-hand the piracy that makes up Canada’s wireless data providers.