Comments on: Vista 350 Telephone: Remembering when “Vista” was a good thing…

By: Mitch Brisebois

Mitch Brisebois — Fri, 04 Dec 2009 18:31:27 +0000

Hey Lisa,

If the speakerphone works fine, then the power adapter is ok. It’s more likely the display failing. Unfortunately, there’s nothing you can do.

By: Lisa

Lisa — Fri, 04 Dec 2009 12:57:24 +0000

Hi Does anyone know where I can buy a replacement power cord for the Vista 350?
The phone still works, just not the display. Thanks
Lisa

By: nancy

nancy — Tue, 17 Nov 2009 14:55:21 +0000

@Mitch Brisebois tried the *93 but no luck. thanks though

By: Mitch Brisebois

Mitch Brisebois — Mon, 02 Nov 2009 23:52:21 +0000

Hi Doug – a few people have mentioned this problem. I assume you have tried the volume bar when the receiver is on-hook – with no call active. This is what was designed as the ringer volume control. Otherwise… ??

By: Doug Hall

Doug Hall — Mon, 02 Nov 2009 17:35:28 +0000

My Vista 350 is working perfectly with the exception of volume the ring makes when a call comes in. I know there is a volumn control and the bottom but it only controls the volume in the receiver. What can I do to increase the rin volumn.

Thank you
I look forward to your reply.

By: Joye Boudreau

Joye Boudreau — Mon, 26 Oct 2009 00:17:11 +0000

I have a nortel vista 350.. had it for many years. and it has been on the wall. Now I want to put the cradle on it for a desk phone. I don’t have the manual and can’t figure out how to snap it on. Any ideas or a place I can have a look at the instructions for this. Thanks. Joye

By: David

David — Sun, 25 Oct 2009 17:17:54 +0000

Does anyone have an updated list of the download numbers? I believe Aastra had something at one time but when I spoke to a representative, she only provided one for Bell Canada. I know BellSouth is 1 888 527-5297. Keep in mind, I just mentioned “BellSouth,” not AT&T Southeast as this would now be the proper name of the company. The reason why I’m bringing this up is to point out that the recording says “Welcome to BellSouth screenphone programming service,…” The bottom line is that ths service is no longer supported. Its a real shame – this was (and still is) a great phone – especially when you can add an incoming caller to an existing conversation. Very few reps at various telcos are even aware such numbers exist. And forget about CLEC’s (including Cable companies) – they don’t seem to support the ASDL type technology.

By: Lorne Dennis

Lorne Dennis — Fri, 09 Oct 2009 22:46:46 +0000

Is there anywhere I can get a plexi glass cover for the Vista 350 phone?
Just where the numbers show up, there are yellow lines going through the plexi glass. Thanks.

L.E. Dennis

By: Subhash

Subhash — Fri, 02 Oct 2009 23:46:49 +0000

I had a kid spill juice over my Vista 350 keys some time ago. So, I opened up the phone, took all the keys out, washed them and cleaned them and put the phone back. To do this, I had to remove the Display Module as well and then put it back. All the keys are working great now but the display is not very clear. I get broken digits on the Directory Entries and any other message that appears anywhere on the display. When I was cleaning the Keys, I also cleaned the Display Module at that time. I might have pressed too hard on the screen while cleaning. It could also be just a matter of coincidence the Display problem appeared after I solved the keys stickiness.

Is there anything I can do to fix the display. It works fine but I can’t read it clearly. If I rub in the display, then it becomes clear at spots where it blanks but blanks out the area where it was fine. I read in another post here that pressing too hard on the screen could cause the the liquid from the LCD to leak out causing display problems.

Any suggestions will be greatly appreciated.

By: Mitch Brisebois

Mitch Brisebois — Wed, 30 Sep 2009 02:12:38 +0000

Hi Nancy – have you tried going off hook and dialing *93? If that doesn’t work, call your telco – as the signal is coming from their voice mail service. Good luck!

By: nancy

nancy — Wed, 30 Sep 2009 00:14:15 +0000

the message waiting light will not turn off even when it says it has been turned off. I have an 18 yr. old vista 350

By: Mitch Brisebois

Mitch Brisebois — Sun, 27 Sep 2009 19:42:06 +0000

that’s awesome Dave!! This deserves a front row seat. I’m now tempted to get a Vista390.

http://sensorymetrics.com/2009/09/27/vista-390-diy-apps/

By: SensoryMetrics » Vista 390 DIY apps!

SensoryMetrics » Vista 390 DIY apps! — Sun, 27 Sep 2009 19:38:55 +0000

[...] Dave: Although this forum is focused on the Vista/PowerTouch 350, some visitors may have its successor, the Vista 390. Or be [...]

By: Dave Cuddy

Dave Cuddy — Sun, 27 Sep 2009 19:20:10 +0000

Correction — a bug crept in to my previous post. The second paragraph should read:

The PDF file contains a link to a page on the Aastra web site that allows one to program the softkeys on the 390:
http://adsi.aastra.com/webconfig1/InstructionsSimple.htm

By: Dave Cuddy

Dave Cuddy — Sun, 27 Sep 2009 18:25:58 +0000

Although this forum is focused on the Vista/PowerTouch 350, some visitors may have its successor, the Vista 390. Or be considering getting a 390 as a replacement for a dead/dying 350. Here is a useful link to a PDF file that explains how to erase the old Bell iSelect ADSI scripts (or presumably ADSI programming of any kind) and restore the set to factory defaults:
http://www.aastra.com/cps/rde/xbcr/SID-3D8CCB6A-C15BBA82/04/Remove_iSelect_Ads_from_390_Screen_Phone.pdf

The PDF file contains a link to a page on the Aastra web site that allows one to program the softkeys on the 390:
http://adsi.aastra.com/webconfig1/InstructionsSimple.htm
/04/Remove_iSelect_Ads_from_390_Screen_Phone.pdf

It’s pretty slick – you fill out a pair of web forms to configure two pages of Vista softkeys and labels, and then phone up an ADSI server at Aastra. The server downloads the requisite ADSI script into your phone. Automagically, your phone’s softkeys get configured just as you like them.

I don’t know if it works with a Vista 350.
No warranty expressed or implied.

By: Mitch Brisebois

Mitch Brisebois — Tue, 22 Sep 2009 14:26:00 +0000

Hey Theo – great investigative work! Can’t really think of any other repairable options. Could be the LCD driver is malfunctioning or the LCD has just simply degraded (was the phone often exposed to direct sunlight, or extreme heat?)

BTW – although designed by us, that display was engineered and manufactured by Seiko. At the time, it was considered huge (and risky) for a consumer product. As a first generation component, I’m somewhat surprised they lasted so long – esp. surviving the harsh environments where phones are usually placed.

To SM readers: Has anyone else experienced this with their 350s?

By: Theo

Theo — Mon, 21 Sep 2009 22:31:31 +0000

thanks mitch. Just have an update to the previous grief. I put a meter across the the power supply and alls good. As well I put meter across the battery and it is showing 2.02V (of course it being disconnected) No leaking electro goo (that i can see). No "liquid" in the display. Altho I did manage to get a partial display and retrieve my stored numbers (thank God) Display is there but just barely readable. What else, I cleaned the connections as much as possible and nothing else seems to be out of place. Btw dimmer switch seems ok but does not do anything when pressed. The faded display does show that the dimmer is trying to work (contrast1, contrast2 contrast3 etc.) but does not do anything for the display (when I say display, i mean the actual text. The backlight still works) Hope this clarifies things. Hope to hear back. Thanks@Mitch Brisebois

By: Mitch Brisebois

Mitch Brisebois — Mon, 21 Sep 2009 21:02:23 +0000

Hi Theo,

The battery replacement will not correct the display from missing pixels. One of our readers suggested that an old corroded battery could be the cause of the display’s impairment. If your display still works and the battery is not yet leaking, it might be worthwhile replacing it before damage is done.

The display completely dimming could be caused by the contrast control having been touched (if you’re talking about the actual text) or the power supply failing if you’re talking about the backlight. The text could also disappear if the glass has been cracked (the crack may not be visible) – this causes the “liquid” in liquid crystal display (LCD) to leak out. …a little puddle of hi-tech goo inside the electronics. if this is the case, you’ll need a new module (although hard to find). Best bet is to find inexpensive refurbished 350s on ebay or other sites.

cheers!

By: Theo

Theo — Mon, 21 Sep 2009 20:15:14 +0000

I have a vista 350. just last week the display screen started to dim. now the screen is blank. I have read above that replacing the battery might give this phone display new life. Is this true or do i have to get another display module? If i can just replace the battery, what battery do i replace it with? Any help would be really appreciated.

By: Douglas Phillips

Douglas Phillips — Fri, 11 Sep 2009 23:20:35 +0000

Thanks so much!@Mitch Brisebois

By: Mitch Brisebois

Mitch Brisebois — Fri, 11 Sep 2009 17:01:05 +0000

16 VAC – at least 250 ma…

By: Douglas Phillips

Douglas Phillips — Fri, 11 Sep 2009 16:11:57 +0000

Can anyone tell me what the power supply voltage is for the Vista 350 telephone as I have lost the power cable, but I have a adjustable voltage power supply. Also i need to know if it is positive or negative tip. Thanks for your help!!!

By: Mitch Brisebois

Mitch Brisebois — Mon, 07 Sep 2009 14:17:46 +0000

Hi Kay!

A pdf of the user guide is available at this site. cheeers!

http://nsegainkc1.aliant.net/knowledge/docs/Repair/PhManuals/Vista350.pdf