FreshBooks: 5 pillars of the billing experience
July 14th, 2008
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When you're in the billing business, the user experience can be seriously challenged: Tracking timesheets, preparing invoices, and tracking payments is a huge overhead. Receiving bills is never fun either. FreshBooks is one SaaS 2.0 company that has attributed its success on a compelling user experience. Last week, CEO Mike McDerment blogged ...
Categories: Business, SaaS, Software, Usability, User Experience, Web 3.0, Web Apps failwhale, freshbooks, pillars-of-customer-experience
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