SensoryMetrics: re-inventing the User eXperience

Updated Post: There’s a nasty Amazon Phishing Scam being sent out. Be sure you don’t fall for it.
You can see what the phishing email looks like (safely) by opening this unedited image of my email inbox.
Here are some resources to fight phishing:Antiphishing.org and MS: How to recognize phishing scams and fraudulent e-mails
Update: there’s a [...]

Popularity: 29%

Filed under: Bones, Pirates | 1 Comment »

Here are our top 5 worse customer experiences of the year. If you represent UPS, FedEX, Air Canada, Bell Canada or any of the companies here mentioned please comment directly. As always we’d love to hear from you, this is your opportunity for proactive change. We will document any changes to service [...]

Popularity: 31%

Filed under: Bones, Business, Pirates, User Experience | 2 Comments »

I just received this nasty email with the title “Dispute Transaction”. It just triggered within me an instant reaction. I guess I never trusted PayPal that much so when I saw the email I figured, “Darn those guys! They’ve messed up again!” So I instantly hit the ‘dispute this’ link and then started putting my [...]

Popularity: 46%

Filed under: Pirates | 2 Comments »

The “inventor services” firms have been around for ages. They used to advertise on matchbooks. Now you find their cheesy ads on daytime TV. There’s one ad running lately that shows a frustrated housewife glaring at her EZ Pasta cooker - “That was MY idea” she gasps. Alas, because she didn’t file a patent [...]

Popularity: 26%

Filed under: Patents, Pirates | No Comments »