SensoryMetrics

Since writing a post about the history of Vista 350 (back in 2006), we've been flooded with 350-related comments and requests for help. Thanks to Google, we've become ground zero for all things Vista350 / PowerTouch. It's amazing that so many people still adore that device. If you have any Vista stories, ...

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In my early formative years as a designer (LOL) I believed the usability testing hype: it reduces dev costs, it makes products better, it makes customers happier. Soon I realized that was just crap spewed by "usability testing professionals". The problem with the usability testing mantra is that it assumes all designers ...

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A woman named Ruth wrote to us yesterday. She had a problem with her Vista 350, and asked if we could help. Turns out if you type "Vista Bell 350" into Google, SensoryMetrics comes up 2nd! Well, as the phone's co-inventor, of course I can help! Ruth couldn't remember how to unlock the ...

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Warning: this is a retrospective post... don't worry, it concludes with a happy "today" message for the Software as a Service industry (SaaS). In 1988, the top song was George Michael's Faith... or Tracy Chapman's Fast Cars - depending on the chart. Not a bad soundtrack to this post. I had just joined Northern Telecom's lab ...

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